For technical support issues our UK based IT helpdesk is your primary point of contact. Providing 1st, 2nd and 3rd line support, we aim to deliver an efficient service whenever you call, resolving all issues within a given SLA. Our technical support analysts will listen to and understand your issues, communicating back clear and concise information including regular case updates.

When you call the CNITS helpdesk, you'll discover we are ready to help with any issue or request you may have. We will also know and understand your technical systems, and be dedicated to helping you in every way we can.

Onsite IT Support Engineer

Currently 95% of our technical support issues are resolved remotely. For support that cannot be resolved remotely CNITS will dispatch an IT engineer to attend and rectify the problem. All of our engineers are friendly, experienced and qualified, most of which have Microsoft (MCSE) or Cisco (CCNA) qualifications. Our efficient 2nd line support analysts can quickly identify when an onsite engineer is needed and can arrange for someone to be deployed within 60 minutes.

Proactive Maintenance Procedures

Prevention is better than cure, thats why our support team constantly monitor your systems to help prevent issues before they arise. This daily procedure includes for example updating antivirus definitions, network monitoring, checking server disk space, checking backups are working properly and much more.

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